Online Return and Exchange Policy

We want you to be fully satisfied with every item that you purchase from As described in detail below, if you are not satisfied with an item that you have purchased, you may return the item, minus the shipping, handling or other additional charges; for an exchange of another item of equal or lesser current value. If the item you purchased was either defective or you received an item other than the item you purchased you will receive an exchange or store credit.

We offer a lifetime warranty for all small components and screens. See bellow for further details.

The item must be returned in good condition, in original packaging with all paperwork, parts and accessories to ensure full credit. Please see our Return Instructions before returning your item.

Our policy is to provide internal credit for a defective or replacement parts. If you prefer a direct exchange we will ship replacements once your return has been received and processed.  All return shipping is the responsibility of the buyer.

Please note that your original shipping costs will not be refunded or credited.

Return/Warranty Exceptions

Our return policies do not apply to all items. Non-refundable or exchangeable items include:

  • Custom products and products that have been personalized may not be returned or exchanged.
  • Our warranty does not cover cracks, LCD damage, torn flexes, or incidental damage.
  • Consumable products such as batteries will be warrantied for 90 days from the purchase date.
  • We cannot accept returns or offer refunds for any reason for products purchased through a reseller or distributor. Products not purchased directly through are to be returned to the original reseller or distributor pursuant to that company’s return policy.

Promotional Items and Bundles

As a benefit to our customers, Mobile Rescue occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a protective snap on case and get 50% off a car charger, the total value of the car charger would be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to us. For instance, if you receive $20 in savings when you pur chase a protective snap on case and a car charger together and you return either item, the $20 amount will be subtracted from your refund.